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Flexible Support for Your OneStream Solution
Personalized support service for global consolidation and planning solutions
CompIntelligence offers a tailored approach to OneStream administration and support. Whether you require assistance with specific tasks, complete system management, or ongoing technical support, our managed services model provides flexible options to meet your needs.
Contact UsOneStream Managed Services
Optimize and Protect
CompIntelligence offers a flexible approach to OneStream administration and support. With our team, you can outsource system administration and management tasks as needed — helping streamline costs and coordinate with both your internal resources and the external teams involved in your OneStream management needs.
- Flexible administration support
- Experienced OneStream resources
- Support that scales with your needs
Need help with your OneStream environment?
Talk to an ExpertManaged Administration
Fully Outsourced Administration
Extend your team with dedicated day-to-day OneStream administration.
Get ongoing application administration support for the activities required to keep your OneStream environment running smoothly.
- Fully dedicated application admin support for all day-to-day activities
- Ongoing maintenance, including metadata and reporting changes
- Complete support during monthly and quarterly close cycles
- Support for global accounting and finance users
- Application troubleshooting and fixes
Technical Support
Infrastructure Support
Maintain a reliable and well-supported OneStream infrastructure.
Access technical support for performance, infrastructure maintenance, releases, and ongoing operational needs.
- Troubleshooting and performance tuning
- Technical support of on-premise application infrastructure
- Regular system health checks and reviews
- Notifications of new application releases
- Installation and configuration of new software releases and patches
- Troubleshooting operational and performance issues
Flexible Coverage
Just-In-Time Back Up Administration
Add experienced administrative coverage exactly when your team needs it.
Maintain continuity during staff absences, periods of increased workload, or situations where additional OneStream expertise is needed.
- Application administration coverage for staff absences, including vacation and family leave
- End-user support
- Day-to-day administration or application maintenance support
- Access to a dedicated support administrator
Specialized Support
Special Projects
Bring in experienced resources for focused OneStream initiatives.
Add specialized support for projects that require additional expertise or capacity beyond your team's day-to-day administration.
- Application review
- Upgrades
- Application enhancements
- Automation
Managed Services Customer Support
A Clear Path to Support
Already a Managed Services customer? Submit your request through the support portal or by email, and our team will review, prioritize, and route it to the right CompIntelligence resources.
Submit
Submit Your Request
Start by submitting your support request through the channel that works best for you.
- Support Portal
- Support Email
Track
Ticket Created
Your request enters the ticketing system, creating a clear record for tracking, communication, and follow-up.
Review
Reviewed & Routed
A Support Admin reviews the request and determines the appropriate resource or team based on the issue and support required.
Resolve
Right Team Engaged
Your request is routed to the right CompIntelligence team so the appropriate expertise can be brought in.
- Management Team
- Managed Services Team
- Implementation / Consulting Services
From submission through resolution, every request follows a clear support path.
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