CompIntelligence Infrastructure Consultants will assist you in planning, installing, configuring and supporting your EPM infrastructure. Given our commitment to long term client relationships, we also offer on-going support programs to address your entire infrastructure needs post go-live and beyond.
Implementations and Upgrades
During an implementation or upgrade project our infrastructure consultants assist clients with the following tasks to ensure a stable development, test and production environment:
- Review current environment
- Establish performance benchmarks and install requirements
- Install and configure software for selected release
- Ensure disaster recovery and other key infrastructure requirements
- Provide best practice and knowledge transfer for ongoing support
Since client environments vary widely, CompIntelligence does not offer a standard class in software installation and configuration for IT Support personnel. We find it most efficient and effective to follow a “shadowing” process with technical training such that client’s technical team will observe the actual installation of development and can ask questions and make notes throughout the process based upon their specific environment. A review is then held when we install the production server. If a third server is to be installed, we recommend that the client then completes this installation process following our documentation with our consultant available to guide and support.
After system validation and baseline tuning to the respective software vendors’ specifications, CompIntelligence infrastructure consultants typically provide a historical account of the work performed as system documentation that can be referenced by the client going forward.
On-going Support: EpmXsourcing™
CompIntelligence currently has an on-going relationship with multiple clients under EpmXsourcing™, our flexible approach to providing assistance in supporting and managing a client’s ongoing enterprise performance management (EPM) administration and support needs. The EpmXsourcing™ model enables CompIntelligence to assume as many or as few system administration and client-side management tasks as required. We will coordinate with both the internal resources and external teams involved in each client’s EPM management needs.
Performance issues arise for many reasons such as the implementation of a new structure or set of entities, a re-design resulting from an acquisition or spinoff, or the installation of a seemingly straightforward patch or upgrade to a new release. What used to take 10 minutes now takes 14 hours and no one quite knows why.
At CompIntelligence, we rely on a broad array of software, solutions and applications to help our clients improve performance. When it comes to ongoing management and optimization of enterprise performance management suites, we often partner with Accelatis and its Ascension Suite. Ascension Suite is built to monitor, manage and report at all levels of the Oracle EPM environment, from IT/Infrastructure through application administration.
Accelatis Ascension suite allows managers insight into all servers and to report on sub-optimal tuning settings and environments with out-of-sync servers. It also automates tasks from any product, and chains tasks together to form flows that can run across servers in sequence. At the same time, it tracks system components that can affect a deployment and monitors everything from KPIs to SLAs and User Response Times. This enables problems to be detected before they happen and generate necessary alerts and reports.
Ascension also enables simulations that anticipate heavy usage. Built-in graphs and reports assist with capacity planning and, using performance-testing software designed for Oracle EPM, Ascension simplifies and reduces testing costs, while leveraging historical and other relevant data to identify issues before users/entities are added to the system.
To discuss your performance issues, please contact us by filling out the form to the right